Macro view of a polished chrome wheel spoke against black

Policies

Shipping Policy

How orders leave our hands and arrive in yours — for dealers and shop customers.

Draft policy. This page is working copy. Every number, time frame and fee marked Placeholder is illustrative only and will be confirmed before Axle & Alloy begins trading. Last revised: draft, not yet in force.

Where we deliver

We plan to deliver to addresses within [delivery region] Placeholder. Dealer accounts outside this area can ask about freight on a case-by-case basis.

Handling time

In-stock orders are expected to leave our warehouse within X working days Placeholder of payment clearing. Made-to-order wheel finishes take longer and we will give you an estimate before you pay.

Delivery options and costs

Standard delivery: £XX Placeholder, typically X–X working days Placeholder.
Free standard delivery on shop orders over £XXX Placeholder.
Dealer pallet deliveries are quoted per order and confirmed in your dealer agreement.

Receiving your order

Wheels and tyres are heavy and bulky, so a signature is usually required. Please check packaging before signing and note any visible damage on the courier's paperwork.

Damaged or missing items

Report transit damage or missing items to sales@axleplusalloy.com within X days Placeholder of delivery, with photos of the packaging and the item. We'll arrange a replacement or refund once the claim is reviewed.

Questions about this policy? Email sales@axleplusalloy.com.